What are the benefits?

• Identifies overall satisfaction with your product or service
• Indicates which attributes have the greatest impact on overall satisfaction, allowing us to act on what will bring the most results
• Map the risks of losing customers and what threatens your brand
• Measure the segment of brand ambassadors and detractors
• Situate your results in the competitive environment
• Allows you to simulate goals for action plans

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Quantitative Method - Online, in-person, or telephone interviews. Statistical treatments: NPS, Logistic regression with the creation of a simulator (relationship between satisfaction and attributes)

What are the benefits?

• Observe the behavior of your target during different consumer journeys and occasions, without influencing them with our questions
• Discover consumers' authentic views and vocabulary, without interfering with our questions and “prejudices”
• Obtain multimedia materials that express the way in which the target perceives brands and consumes products and services
• Understand the relevance of the brand to the target's life and the threats of competing brands

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Qualitative or Quantitative Method with real-time insights

What are the benefits?

• Bringing the voice of the customer into the organization
• Understand what the customer expects but is not finding
• Understand why the customer arrived and what will make them abandon your service
• Discover the tangibles that can make the difference between delighting, keeping, or losing customers
• Educate top executives in the new times when knowing how to listen is the skill of the time
• Generate action plans to improve the customer experience

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Qualitative Method - Group of Advisors

What are the benefits?

• Map employee satisfaction or dissatisfaction elements
  
• Measure satisfaction, engagement, and loyalty
  
• Identify which elements impact the degree of employee satisfaction
  
• Identify points to expand employee loyalty
  
• Build a simulator that supports the design of action plans that increase satisfaction, productivity, and loyalty

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Qualitative Method - In-depth and/or group interviews
Quantitative Method - Online, personal or telephone interviews

What is the benefit?

• When we identify the pain and difficulties that customers experience on their journey to choose and buy our products or services, we can increase their satisfaction and build their loyalty.

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Qualitative Method